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Privacy Policy for Wincanton Storage

Last updated: September 2026

At Wincanton Storage (“we”, “us”, or “our”), accessible from https://www.wincantonstorage.co.uk/, we are committed to respecting and protecting the privacy of our visitors and customers.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or enter into a self-storage rental agreement with us, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Wincanton Storage is the Data Controller responsible for the processing of your personal data.

2. The Personal Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal information:

  1. Identity & Contact Details: Full name, residential/business address, billing address, telephone number, and email address.

  2. Identity Verification Data: Proof of identity (e.g., photo ID such as a UK driving licence or passport) and proof of address required when setting up a storage unit hire agreement.

  3. Financial & Billing Data: Payment card details, direct debit/bank details (processed securely via our accredited third-party payment providers), payment history, invoices, and deposits.

  4. Site Access & Physical Security Data: Vehicle registration details, gate/keypad access logs, unit numbers, and CCTV video recordings when visiting our storage facility.

  5. Technical & Website Usage Data: IP address, browser type, device information, operating system, and data on how you interact with our website via cookies.

3. How We Collect Your Data
We collect personal data through:

  • Direct Interactions: When you fill out an enquiry or quote form on our website, call or email us, visit our office, or complete a storage rental contract.

  • Facility Security Systems: When you access the premises, your image and vehicle details may be captured on CCTV or by automated entry access systems.

  • Automated Technologies: When you browse our website, technical and analytics cookies may collect data based on your cookie consent preferences.

4. Lawful Bases for Processing Your Data
Under the UK GDPR, we only process your personal data where we have a lawful basis to do so:

Purpose / ActivityType of DataLawful Basis

Providing quotes & responding to enquiriesIdentity, ContactContractual necessity (taking steps at your request prior to entering into a contract).

Executing & managing storage unit hire contractsIdentity, Contact, Verification ID, FinancialContractual necessity (performing our agreement with you).

Processing rental payments, invoicing & debt managementFinancial, TransactionContractual necessity and Legitimate interests (managing our accounts and recovering debts).

On-site security (CCTV & access control)CCTV images, Entry logs, Vehicle registrationLegitimate interests (protecting customer property, site security, and crime prevention).

Complying with statutory requirements (HMRC/Tax/Audit)Financial, Invoicing, IdentityLegal obligation (compliance with UK legal and financial record-keeping laws).

Website analytics & performanceTechnical, Usage dataConsent (via our website cookie banner).


5. Sharing Your Information
We never sell, rent, or trade your personal data. We may share information with trusted third parties strictly necessary to deliver our services:

  • Website & Technology Providers: Wix.com (website platform and hosting) and Microsoft 365 / GoDaddy (secure business email services).

  • Payment Gateways & Banks: Secure third-party payment processors handling debit/credit card transactions.

  • Professional Advisers: Accountants, legal counsel, insurance providers, and debt recovery specialists if required.

  • Law Enforcement & Regulators: The Police, emergency services, or local authorities when required by law or in connection with the investigation/prevention of crime.

6. CCTV & Security Monitoring
Our storage facility is monitored by Closed-Circuit Television (CCTV) 24 hours a day, 7 days a week:

  • Clear signage is displayed across the premises notifying visitors and customers of CCTV operation.

  • CCTV footage is stored securely and overwritten on a continuous rolling cycle (typically 30 days), unless preserved for an ongoing investigation, insurance claim, or dispute.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for:

  • Rental Agreement & Financial Records: Kept for the duration of your storage agreement, plus 6 years following the end of your contract in accordance with UK statutory accounting (HMRC) and contract law limits.

  • Unconverted Quotes & Enquiries: Kept for up to 12 months before being securely deleted.

  • CCTV Recordings: Held for approximately 30 days before automated deletion, unless required for an active security or legal incident.

8. Your Rights Under UK GDPR
Under UK data protection law, you have several rights regarding your data:

  • Right of Access: You can request a copy of the personal information we hold about you (a Subject Access Request).

  • Right to Rectification: You can ask us to update or correct any inaccurate or incomplete data.

  • Right to Erasure: You can request that we delete your personal information where there is no lawful reason for us to retain it.

  • Right to Restrict or Object: You can object to or request restriction of processing based on legitimate interests.

  • Right to Withdraw Consent: Where processing relies on consent (e.g., non-essential marketing or analytics cookies), you can withdraw it at any time.

To exercise any of these rights, please email us at info@wincantonstorage.co.uk.
9. Cookies and Consent
Our website uses essential cookies for fundamental site security and operation. Non-essential cookies (such as analytics) are only loaded if you grant explicit consent via the Cookie Consent Banner. You can view or change your cookie preferences at any time using the on-screen cookie settings icon.
10. Questions and Complaints
If you have any questions or concerns regarding our handling of your personal data, please contact us directly at info@wincantonstorage.co.uk so we can resolve the matter.
You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner’s Office (ICO)

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

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